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Icton Business Computing are constantly growing and installing, maintaining, supporting and updating networks. We are at the forefront of the available technologies and stock many items so we are able to meet any demand promptly.
Installation:
The benefits of having a network in your company are obvious
but if the process is not managed professionally and
competently problems can arise quickly.
At Icton we have many years installation experience in many different environments.
We will design a network and project plan, which suits your requirements and will
install with the minimum of fuss.
We will work over weekends to minimise the upheaval, we can also plan a network for
relocation and install in advance of your arrival. We can even manage the logistics
and make sure that your computers are working and on the desk when you arrive for work.
Support:
- Server Crash
- Hard Drive Failure
- Adding/deleting/changing User Profiles
- New applications
- New hardware
- ISP fails
- Memory leaks
- Virus
These are just some of the issues facing companies that have networks and daily support is often overlooked. Traditionally outsourced network support has been costly and inflexible. But at Icton we have created several packages to help you tailor the level of support you think you need and to keep your costs down.
We now also do more work remotely removing the need for site visits, keeping costs down and improving efficiency:
Network12:
Network12 is designed to help you or your system administrator with day-to-day problems and queries. You purchase convenient twelve-hour blocks of high calibre consultancy time, which is divided in to 30-minute segments. The support is yours to use as you decide, by phone or on-site.
You will be given an exclusive telephone number to guarantee your call is dealt with promptly. Where possible, we will try to resolve issues over the phone, however if a site visit is required we aim to meet the following callout response times:
| Server: |
4-hour |
| PC/Network: |
8-hour |
| Software/Configuration/Installation: |
24-hour |
Ofcourse we will remind you when your time is running low.
Conditions:
Network12 must be used within 12 months of purchase.
Normal office hours apply to Network12 (9am to 5.30pm Monday to Friday)
Network20:
Network20 is exactly the same as Network12 only you purchase 20 hours of high calibre consultancy time, ensuring that the cost per hour is even lower.
Conditions:
The conditions are the same as with Network12.
supportNET
supportNET is an annual entry-level contract which provides support for computer hardware and software faults.
You will be given an exclusive telephone number to guarantee your call is dealt with promptly. Where possible, we will try to resolve issues over the phone, however if a site visit is required we aim to meet the following callout response times:
| Server: |
4-hour |
| PC/Network: |
8-hour |
| Software/Configuration/Installation: |
24-hour |
Conditions:
Two customer contacts must be nominated to log calls to Icton Business Computing.
Computer Virus’ are not covered by this contract.
premiumNET
In addition to the benefits of supportNET, premiumNET also provides support for the following:
- Installation Assurance – Free software installation services during the period of the contract
- Addition Assurance – No further charges for adding or changing computers for the first ten computers during the period of the contract
- Contact Assurance – Up to ten points of contact within the company
- User Assurance – The first 50 user error calls free of charge
Conditions:
Computer Virus’ are not covered by this contract. |
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